Close vs PhoneBurner
Short version: Close is the better fit for SMB inside-sales teams that want calling and email inside the CRM, while PhoneBurner is built for outbound and inside-sales teams focused on power dialing.
Close
CRM with calling & email built for closers
$9/mo
From ~$9/seat/mo annual (Solo); built-in calling, SMS, email
PhoneBurner
Power dialer with no awkward pause
$140/mo
From ~$140/seat/mo; power dialing with delay-free connect
At a glance
| Spec | Close | PhoneBurner |
|---|---|---|
| Starting price | $9/mo | $140/mo |
| Budget tier | Budget-friendly | Premium |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | CRM | Phone System & Dialers |
| Integrations | 100+ | 20+ |
| Founded | 2013 | 2008 |
Feature comparison
Close offers 2 of 11 tracked phone system & dialers features; PhoneBurner offers 8.
| Feature | Close | PhoneBurner |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Close
Pros
- Built-in dialer, SMS, and email sequences
- Fast, activity-focused workflow
- Great for high-volume inside sales
Cons
- Less suited to complex enterprise process
- Fewer third-party integrations than Salesforce
- Reporting is solid but not deep
PhoneBurner
Pros
- Delay-free connect (no answer pause)
- Voicemail drop and email follow-up
- Simple, reliable power dialing
Cons
- Higher per-seat price
- Power dialer only (no parallel)
- Fewer modern AI features
Which should you choose?
Choose Close if…
- you want built-in dialer, SMS, and email sequences
- you want fast, activity-focused workflow
- you want great for high-volume inside sales
Choose PhoneBurner if…
- you want delay-free connect (no answer pause)
- you want voicemail drop and email follow-up
- you want simple, reliable power dialing
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Close for SMB inside-sales teams that want calling and email inside the CRM, and PhoneBurner for outbound and inside-sales teams focused on power dialing.
Browse all tools →Frequently asked questions
Is Close or PhoneBurner cheaper?
Close is the more affordable option ($9/mo versus $140/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Close or PhoneBurner?
Neither is strictly better, they're built for different priorities. Close is the stronger pick for SMB inside-sales teams that want calling and email inside the CRM, while PhoneBurner suits outbound and inside-sales teams focused on power dialing.
What's the main difference between Close and PhoneBurner?
Close is beginner-friendly and budget-friendly, while PhoneBurner is beginner-friendly and premium. On tracked phone system & dialers features, Close covers 2 and PhoneBurner covers 8.