CloudTalk vs Orum
Short version: CloudTalk is the better fit for sales and support teams that need call-center features and global numbers, while Orum is built for high-velocity SDR teams that grind outbound calls all day.
CloudTalk
Call center software for sales & support
$25/mo
From ~$25/seat/mo; power/smart dialer on higher tiers
Orum
AI parallel dialer for live conversations
Custom pricing
Custom pricing, typically ~$300+/seat/mo billed annually
At a glance
| Spec | CloudTalk | Orum |
|---|---|---|
| Starting price | $25/mo | Custom pricing |
| Budget tier | Mid-range | Premium |
| Complexity | Intermediate | Intermediate |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 40+ | 30+ |
| Founded | 2018 | 2019 |
Feature comparison
CloudTalk offers 9 of 11 tracked phone system & dialers features; Orum offers 8.
| Feature | CloudTalk | Orum |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
CloudTalk
Pros
- Power/smart dialers and IVR
- Large catalog of international numbers
- Strong CRM and helpdesk integrations
Cons
- Higher tiers needed for best features
- Occasional call-quality reports
- Setup takes some time
Orum
Pros
- Parallel dialing multiplies live conversations per hour
- AI skips voicemails, dial tones, and phone trees
- Strong CRM/engagement integrations
Cons
- Premium per-seat pricing, annual contracts
- ROI depends on genuinely high call volume
- Built for outbound, not a full phone system
Which should you choose?
Choose CloudTalk if…
- you want power/smart dialers and IVR
- you want large catalog of international numbers
- you want strong CRM and helpdesk integrations
Choose Orum if…
- you want parallel dialing multiplies live conversations per hour
- you want AI skips voicemails, dial tones, and phone trees
- you want strong CRM/engagement integrations
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: CloudTalk for sales and support teams that need call-center features and global numbers, and Orum for high-velocity SDR teams that grind outbound calls all day.
Browse all tools →Frequently asked questions
Is CloudTalk or Orum cheaper?
CloudTalk is the more affordable option ($25/mo versus Custom pricing). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, CloudTalk or Orum?
Neither is strictly better, they're built for different priorities. CloudTalk is the stronger pick for sales and support teams that need call-center features and global numbers, while Orum suits high-velocity SDR teams that grind outbound calls all day.
What's the main difference between CloudTalk and Orum?
CloudTalk is intermediate and mid-range, while Orum is intermediate and premium. On tracked phone system & dialers features, CloudTalk covers 9 and Orum covers 8.