PhoneBurner vs Close
Short version: PhoneBurner is the better fit for outbound and inside-sales teams focused on power dialing, while Close is built for SMB inside-sales teams that want calling and email inside the CRM.
PhoneBurner
Power dialer with no awkward pause
$140/mo
From ~$140/seat/mo; power dialing with delay-free connect
Close
CRM with calling & email built for closers
$9/mo
From ~$9/seat/mo annual (Solo); built-in calling, SMS, email
At a glance
| Spec | PhoneBurner | Close |
|---|---|---|
| Starting price | $140/mo | $9/mo |
| Budget tier | Premium | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | CRM |
| Integrations | 20+ | 100+ |
| Founded | 2008 | 2013 |
Feature comparison
PhoneBurner offers 8 of 11 tracked phone system & dialers features; Close offers 2.
| Feature | PhoneBurner | Close |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
PhoneBurner
Pros
- Delay-free connect (no answer pause)
- Voicemail drop and email follow-up
- Simple, reliable power dialing
Cons
- Higher per-seat price
- Power dialer only (no parallel)
- Fewer modern AI features
Close
Pros
- Built-in dialer, SMS, and email sequences
- Fast, activity-focused workflow
- Great for high-volume inside sales
Cons
- Less suited to complex enterprise process
- Fewer third-party integrations than Salesforce
- Reporting is solid but not deep
Which should you choose?
Choose PhoneBurner if…
- you want delay-free connect (no answer pause)
- you want voicemail drop and email follow-up
- you want simple, reliable power dialing
Choose Close if…
- you want built-in dialer, SMS, and email sequences
- you want fast, activity-focused workflow
- you want great for high-volume inside sales
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: PhoneBurner for outbound and inside-sales teams focused on power dialing, and Close for SMB inside-sales teams that want calling and email inside the CRM.
Browse all tools →Frequently asked questions
Is PhoneBurner or Close cheaper?
Close is the more affordable option ($9/mo versus $140/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, PhoneBurner or Close?
Neither is strictly better, they're built for different priorities. PhoneBurner is the stronger pick for outbound and inside-sales teams focused on power dialing, while Close suits SMB inside-sales teams that want calling and email inside the CRM.
What's the main difference between PhoneBurner and Close?
PhoneBurner is beginner-friendly and premium, while Close is beginner-friendly and budget-friendly. On tracked phone system & dialers features, PhoneBurner covers 8 and Close covers 2.