Close vs Pipedrive
Short version: Close is the better fit for SMB inside-sales teams that want calling and email inside the CRM, while Pipedrive is built for small and mid-size sales teams that want a fast, no-fuss pipeline CRM.
Close
CRM with calling & email built for closers
$9/mo
From ~$9/seat/mo annual (Solo); built-in calling, SMS, email
Pipedrive
Simple, visual pipeline CRM for SMBs
$14/mo
From ~$14/seat/mo; most teams on Advanced/Professional
At a glance
| Spec | Close | Pipedrive |
|---|---|---|
| Starting price | $9/mo | $14/mo |
| Budget tier | Budget-friendly | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | CRM | CRM |
| Integrations | 100+ | 400+ |
| Founded | 2013 | 2010 |
Feature comparison
Close offers 10 of 11 tracked crm features; Pipedrive offers 10.
| Feature | Close | Pipedrive |
|---|---|---|
| Visual pipeline management | ||
| Contact & company records | ||
| Email sync & tracking | ||
| Workflow automation | ||
| Reporting & dashboards | ||
| Built-in dialer | ||
| Sales forecasting | ||
| Mobile app | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Close
Pros
- Built-in dialer, SMS, and email sequences
- Fast, activity-focused workflow
- Great for high-volume inside sales
Cons
- Less suited to complex enterprise process
- Fewer third-party integrations than Salesforce
- Reporting is solid but not deep
Pipedrive
Pros
- Cleanest visual pipeline, reps adopt it instantly
- Affordable and quick to set up
- Solid automation and reminders for the price
Cons
- Lighter on marketing and support features
- Reporting less powerful than HubSpot/Salesforce
- Add-ons raise the real cost
Which should you choose?
Choose Close if…
- you want built-in dialer, SMS, and email sequences
- you want fast, activity-focused workflow
- you want great for high-volume inside sales
Choose Pipedrive if…
- you want cleanest visual pipeline, reps adopt it instantly
- you want affordable and quick to set up
- you want solid automation and reminders for the price
The verdict
Both are solid crm tools. The best choice comes down to fit: Close for SMB inside-sales teams that want calling and email inside the CRM, and Pipedrive for small and mid-size sales teams that want a fast, no-fuss pipeline CRM.
Browse all tools →Frequently asked questions
Is Close or Pipedrive cheaper?
Close is the more affordable option ($9/mo versus $14/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Close or Pipedrive?
Neither is strictly better, they're built for different priorities. Close is the stronger pick for SMB inside-sales teams that want calling and email inside the CRM, while Pipedrive suits small and mid-size sales teams that want a fast, no-fuss pipeline CRM.
What's the main difference between Close and Pipedrive?
Close is beginner-friendly and budget-friendly, while Pipedrive is beginner-friendly and budget-friendly. On tracked crm features, Close covers 10 and Pipedrive covers 10.