Dialpad vs JustCall
Short version: Dialpad is the better fit for teams that want AI calling and live coaching built into the phone, while JustCall is built for SMB sales teams that want calling, SMS, and AI without a big budget.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
JustCall
Calling, SMS & AI for sales teams
$29/mo
From ~$29/seat/mo; AI and dialer features on higher tiers
At a glance
| Spec | Dialpad | JustCall |
|---|---|---|
| Starting price | $15/mo | $29/mo |
| Budget tier | Budget-friendly | Budget-friendly |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 70+ | 100+ |
| Founded | 2011 | 2016 |
Feature comparison
Dialpad offers 9 of 11 tracked phone system & dialers features; JustCall offers 10.
| Feature | Dialpad | JustCall |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
JustCall
Pros
- Calling, SMS, and AI coaching in one affordable tool
- Auto/predictive dialer and bulk SMS
- Solid CRM integrations at SMB pricing
Cons
- Call quality/reliability can be uneven
- Support response times vary
- Best AI features require pricier tiers
Which should you choose?
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
Choose JustCall if…
- you want calling, SMS, and AI coaching in one affordable tool
- you want auto/predictive dialer and bulk SMS
- you want solid CRM integrations at SMB pricing
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Dialpad for teams that want AI calling and live coaching built into the phone, and JustCall for SMB sales teams that want calling, SMS, and AI without a big budget.
Browse all tools →Frequently asked questions
Is Dialpad or JustCall cheaper?
Dialpad is the more affordable option ($15/mo versus $29/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Dialpad or JustCall?
Neither is strictly better, they're built for different priorities. Dialpad is the stronger pick for teams that want AI calling and live coaching built into the phone, while JustCall suits SMB sales teams that want calling, SMS, and AI without a big budget.
What's the main difference between Dialpad and JustCall?
Dialpad is beginner-friendly and budget-friendly, while JustCall is beginner-friendly and budget-friendly. On tracked phone system & dialers features, Dialpad covers 9 and JustCall covers 10.