Dialpad

AI-powered business phone & contact center

Reviews on G2 Founded 2011 · San Ramon, CA

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Starting price

$15/mo

Budget tier

Budget-friendly

Complexity

Beginner-friendly

Integrations

70+

Best for

Teams that want AI calling and live coaching built into the phone.

Overview

Dialpad is an AI-first business phone and contact-center platform with real-time transcription, live coaching, and a power dialer for sales. Its built-in AI is a standout at an accessible price.

Founded in 2011 and based in San Ramon, CA, Dialpad competes in the phone system & dialers category, with overlap into conversation intelligence. It is easy to get started with, and it sits at the affordable end of the market ($15/mo). In practice, Dialpad is best for teams that want AI calling and live coaching built into the phone.

Teams reach for a sales phone system when calling is a core motion. Reps work through call lists with a dialer, use local numbers to lift pickup rates, and rely on automatic logging so every conversation lands in the CRM. The goal is simple: more live conversations per rep per day, with less manual busywork around each one.

Key features

Here is what Dialpad brings to the table, and what each capability means in practice.

Power / auto dialer

A power dialer calls through a list automatically, dialing the next prospect the moment a rep finishes. Removing the seconds spent manually dialing between calls adds up to dozens of extra conversations over a day.

Local presence numbers

Local presence displays a local area code to the person being called, which measurably increases pickup rates. People are simply more likely to answer a number that looks local than an unfamiliar long-distance one.

Call recording

Records and stores calls automatically for coaching, compliance, and follow-up. Recordings become a searchable library managers use to onboard new reps and to settle exactly what was promised on a deal.

Voicemail drop

One-click voicemail drop leaves a pre-recorded message and immediately moves the rep to the next call. It reclaims the time reps would otherwise spend repeating the same voicemail dozens of times a day.

IVR & call routing

IVR menus and call routing send inbound callers to the right person or team automatically. It keeps prospects from bouncing around and ensures hot inbound calls reach a rep fast.

SMS / texting

Two-way SMS lets reps text prospects from the same platform they call from, with messages logged to the CRM. Texting often gets a faster reply than email for confirmations, reminders, and quick follow-ups.

CRM integration

Tight CRM integration logs every call, text, and outcome against the contact automatically. Reps never have to remember to record activity, and the data stays clean enough to actually report on.

API & webhooks

An API and webhooks let teams automate workflows and pipe data into their own systems and dashboards. For RevOps teams, this is what makes the tool a building block rather than a silo.

Priority / 24-7 support

Priority or 24/7 support, often with a dedicated contact, is available for teams that cannot afford to wait on a ticket. It matters most once the tool is mission-critical to daily selling.

Who it's for

Dialpad is built for startups, mid-market teams and enterprises. It is a particularly strong fit for teams that want AI calling and live coaching built into the phone, and reps will find it easy to get started with.

It is less of a fit in a few cases. It may be more than solo users with very basic needs require, and if sales dialer less specialized than Orum is a dealbreaker for you, it is worth weighing against the alternatives before committing.

Typical users include high-activity SDR teams dialing all day, inside-sales reps who close over the phone, and support or success teams that need calling wired into the CRM.

Integrations & ecosystem

Dialpad connects with around 70+ tools, including Salesforce, HubSpot, Zendesk, Slack and Google Workspace. That matters because a sales tool is only as useful as the rest of your stack: the tighter it plugs into your CRM and workflow, the less manual data entry your reps do and the cleaner your reporting stays.

An open API and webhooks mean Dialpad can also be wired into custom workflows, internal dashboards, and the rest of your data stack, which is what RevOps teams look for when they want a tool to act as a building block rather than a silo.

Pricing & value

Dialpad sits at the affordable end of the market. From ~$15/seat/mo; AI transcription and coaching included. The value case is strongest for the teams it is built for: when that is you, the time saved and meetings booked tend to outweigh the cost. If it is not, a lighter tool may serve you just as well for less. As always, the sticker price is only part of the story: weigh onboarding time, the tier your team will realistically land on, and any add-ons before comparing it against the alternatives.

Strengths & limitations

On the strengths side, Dialpad stands out for a few reasons: built-in AI transcription and real-time coaching; affordable entry price; and unified phone, messaging, and meetings.

The trade-offs are worth knowing before you commit: sales dialer less specialized than Orum; aI accuracy varies by accent; and feature breadth can overwhelm. None of these are necessarily dealbreakers, but they are the points to pressure-test during a trial.

The bottom line

Dialpad delivers aI-powered business phone & contact center, and it earns its place across startups, mid-market teams and enterprises. The standout reasons to pick it are clear, built-in AI transcription and real-time coaching chief among them, while the main thing to weigh is that sales dialer less specialized than Orum. If that trade-off fits your situation, Dialpad is well worth a trial.