Dialpad vs Aircall
Short version: Dialpad is the better fit for teams that want AI calling and live coaching built into the phone, while Aircall is built for sales and support teams that want a CRM-native business phone system.
Dialpad
AI-powered business phone & contact center
$15/mo
From ~$15/seat/mo; AI transcription and coaching included
Aircall
Cloud phone system wired into your CRM
$30/mo
From ~$30/seat/mo (3-seat minimum); annual billing
At a glance
| Spec | Dialpad | Aircall |
|---|---|---|
| Starting price | $15/mo | $30/mo |
| Budget tier | Budget-friendly | Mid-range |
| Complexity | Beginner-friendly | Beginner-friendly |
| Primary category | Phone System & Dialers | Phone System & Dialers |
| Integrations | 70+ | 100+ |
| Founded | 2011 | 2014 |
Feature comparison
Dialpad offers 9 of 11 tracked phone system & dialers features; Aircall offers 9.
| Feature | Dialpad | Aircall |
|---|---|---|
| Power / auto dialer | ||
| Parallel dialing | ||
| Local presence numbers | ||
| Call recording | ||
| Voicemail drop | ||
| IVR & call routing | ||
| SMS / texting | ||
| CRM integration | ||
| Free plan | ||
| API & webhooks | ||
| Priority / 24-7 support |
Dialpad
Pros
- Built-in AI transcription and real-time coaching
- Affordable entry price
- Unified phone, messaging, and meetings
Cons
- Sales dialer less specialized than Orum
- AI accuracy varies by accent
- Feature breadth can overwhelm
Aircall
Pros
- Fast setup and deep CRM/helpdesk integrations
- Automatic call logging and clean admin
- Power dialer, IVR, and SMS in one place
Cons
- 3-seat minimum and per-seat pricing add up
- Not built for high-volume parallel dialing
- Advanced analytics need higher tiers
Which should you choose?
Choose Dialpad if…
- you want built-in AI transcription and real-time coaching
- you want affordable entry price
- you want unified phone, messaging, and meetings
Choose Aircall if…
- you want fast setup and deep CRM/helpdesk integrations
- you want automatic call logging and clean admin
- you want power dialer, IVR, and SMS in one place
The verdict
Both are solid phone system & dialers tools. The best choice comes down to fit: Dialpad for teams that want AI calling and live coaching built into the phone, and Aircall for sales and support teams that want a CRM-native business phone system.
Browse all tools →Frequently asked questions
Is Dialpad or Aircall cheaper?
Dialpad is the more affordable option ($15/mo versus $30/mo). The lower sticker price isn't always the better value, though, weigh the tier your team will actually land on and any add-ons.
Which is better, Dialpad or Aircall?
Neither is strictly better, they're built for different priorities. Dialpad is the stronger pick for teams that want AI calling and live coaching built into the phone, while Aircall suits sales and support teams that want a CRM-native business phone system.
What's the main difference between Dialpad and Aircall?
Dialpad is beginner-friendly and budget-friendly, while Aircall is beginner-friendly and mid-range. On tracked phone system & dialers features, Dialpad covers 9 and Aircall covers 9.